Total IT Support Services

DKDouglas Consulting provides IT Support to keep your staff up and running without interruption, or stress. The challenges of your IT infrastructure, and never ending changes can easily result simple user issue or full-blow IT outage, our staff are here for you to reduce the risk, monitor the events, and fix the small issues before they become a big one.

Even the smallest slowdown and disruption
add up to cost you over time

From small events like a forgotten password to entire site or organizational IT emergencies, technology issues reduce employee productivity and increase stress, ultimately resulting in reduced revenue. Partner with DKDouglas Consulting, we provide expert IT support services that resolve your problems quickly. With our Star Support SLA's we charge the same flat fee regardless of how many problems we fix and hours we spend.

Why is DKDouglas Consulting's IT Support So Valuable?

 

 

Quick Resolutions

Powerful remote access tools mean we can fix most issues fast without a visit.

 

Unlimited Support

We're dedicated to your success no matter how many problems we have to fix

 

Knowledgeable, Friendly Technicians

Our seasoned support staff understand your frustration and are experts at jargon-free explanations.

Star Silver IT Support

With DKDouglas Consulting's Star Silver IT Support your office will have a peace of mind knowing our technicians will have your back when it comes to keeping IT issues at bay.

IT Support:

  • IT Service Help Desk & End User Support (2 hours per month *)
  • Proactive 24/7/365 System Monitoring
  • End User Data Protection (OneDrive)
  • Digital Transformation Technology Roadmap

 

  • * 8am - 6pm CST, Monday - Friday.  Additional hours at our discounted rate of $112.5 / hour.
  • Associated licensing billed separately.

Star Gold IT Support

Build on the benefits of our Silver plan with the additional support and security your staff need.  Get all the benefits of our Silver plan, plus:

IT Support:

  • IT Service Help Desk & End User Support (8am - 6pm CST, Monday - Friday)
  • Network Management
  • Scheduled On-Site Assistance
  • Dedicated Account Manager
  • Virtual / Physical Server Management
  • Mobile Device Management (MDM)

 

  • Associated licensing billed separately.

Star Platinum IT Support

Build on the benefits of our Silver & Gold Plan plan with the additional support and security your staff need.  Get all the benefits of our Gold plan, plus:

IT Support:

  • IT Service Help Desk & End User Support (24 hours, Monday - Friday)
  • Virtual CIO
  • Azure Infrastructure Management

 

  • Associated licensing billed separately.

Break-Fix IT Support

Not ready for that monthly commitment? If you have one off issues, and are looking for support to resolve them, our Break-Fix support is just what you need.

IT Support:

  • IT Service Help Desk & End User Support (8am - 6pm, Monday - Friday)